Contact Intake
How a conversation with Mill Creek begins.
Mill Creek holds a small number of intake slots each month for board-sponsored work. Every conversation begins with a written read at the end — on whether you need us, someone else, or nothing at all. No slideware. No procurement-led walkthroughs. Four ways to start.
The posture
We hold a small number of intake slots.
Our reputation is the only asset that compounds across engagements. We protect it by being explicit about the work we will and will not take, and by limiting the number of new conversations a partner has open at any time. If we cannot meet you this week, we will say so and propose a week we can.
Intake paths
Four ways to start.
Each path lands with the right person on the first email. Use the active-incident line if a security event is live; use the general desk for everything that does not yet have a partner attached.
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01
Partner brief
Forty-five minutes with a partner.
The default intake. Run by a partner under non-disclosure. Covers your situation, the engagement that fits (if any), and the timeline. Ends with a written read sent to your engagement sponsor inside two business days.
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02
Technical brief
Ninety minutes with an engineer.
For CTOs, VPs of engineering, and CISOs who want to read Olympus before committing. Covers the topology, the sprite operating model, the policy library structure, and the deployment posture. Conducted under non-disclosure.
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03
Active incident
Live security event.
For active incidents where the suspect is software that was authorized to act on its own. Olympus clients are at a four-hour SLA; everyone else at twenty-four. The phone line is staffed during business hours; outside, it pages an on-call partner.
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04
General desk
Everything else.
Press inquiries, partnership conversations, hiring, speaking requests, anything that does not yet have a partner attached. We respond within two business days.
After the brief
What to expect.
The brief is short by design. Forty-five minutes is enough to know whether the engagement is real, the timeline is workable, and the team on the other side of the table is competent. We end with a written read sent to your engagement sponsor: a one-page summary of what we heard, the engagement we believe fits (if any), and the scope conversation that would follow. You are not committed to anything by accepting it.
If we are not a fit, we say so. If a different firm is a better fit, we name them. If the answer is no engagement at all, the read says that. The brief exists to tell you the truth about the work, not to sell it.
Standing order
The next intake window opens this Monday.
Briefs are scheduled on a rolling basis. We aim to open one new partner brief and one new technical brief per business day, with priority given to active incidents and to engagements with a written deadline. If your situation does not fit either, ask anyway — we will tell you the truth.